2024 – Page 9 – Sofwarel

Boost Conversions with ManyChat

ChatBots are becoming the new trend for businesses, as they solve the various queries of visitors on the platform. Earlier when there was no automation, companies needed to put much effort into queries and after all the whole there were some cases when the team was not available, miscommunication between both, monotonous tasks for the team, and many others. To solve all these issues now we have chatbots, which streamline the whole interaction process so that companies can respond promptly, manage leads more efficiently, or can give personalized experiences to visitors. It also reduces the recurrence of repetitive monotonous tasks, as now you can easily automate that part of chat. So, today we are going to discuss a platform, that lets you create a chatbot and automate the conversation process to get more results. ManyChat is a cloud-based conversational AI platform that is crafted to help businesses in the automation of conversations across social media platforms and text messaging. User-friendliness and extensive features make the platform accessible for every business so that they can easily build meaningful relationships with customers and drive conversions from conversational marketing.

Features of ManyChat: –

The platform offers various various features to make chatbots such as drag and drop builder for designs. You can easily create automatic replies for various channel’s customers. For building a customer database you can collect contact data from customers in one tap. It also gives you a feature to directly converse with customers as per the requirement after pausing the automation. It also provides various tags to organize the contacts and optimize conversion. It also allows you to do A/B testing by managing different messaging flows to understand the effectiveness of the campaign in terms of conversion. It also allows you to integrate with various e-commerce software such as WooCommerce so that you can easily manage the orders and offer personalized experiences to the customers. To provide detailed analytics of the campaign it provides insights and helps in tracking various metrics such as customer behavior and campaign success.

Pricing Plans Offered by ManyChat: –

So if we talk about the plan offered by ManyChat, then there are two models paid and free. The free plan is ideal for those who want to give it a try, it comes with the basic features to engage up to 1,000 contacts. It gives you access to Instagram Direct Messages, Facebook Messenger, and WhatsApp. Automated Conversations, basic growth tools to acquire more leads, and 10 customer tags are included. The paid model has two plans one is Pro and the other one is Elite. Pro Plan includes all the features of a free plan, plus engagement with unlimited contacts, unlimited Growth tools, advanced campaign composition, optimization of performance, integration with other tools, watermark-free work, and anytime email support. In addition to channel access of the free plan, it provides access to some other channels which include SMS text messaging, and Email. This plan is ideal for growing businesses. The other plan is Elite. You can customize this plan as per your requirements. It gives you access to various channels such as Instagram, Facebook Messenger, WhatsApp, SMS Text Messaging, and Email. In addition to the benefits of Pro Plan, it provides other benefits such as strategy recommendations, dedicated onboarding for the whole team, priority customer support, a dedicated resource to provide expertise to achieve the goals, and access to expert-crafted automation.

Services offered by ManyChat: –

Various channels, integration, and live chat are offered by ManyChat. In chatbot, using Inbox you can easily hand over the conversion to your team, it also provides a Pro version, which comes with extra features like agent chat analytics, creation of groups, and auto-assign of conversations. It provides various channels on which you can use your chatbot such as Facebook Messenger, Instagram, WhatsApp, and text. You can easily create an omnichannel environment for a better customer experience, additionally, you can merge many contacts across various channels to reduce the time and effort. It also provides growth tools to drive more traffic and ultimately conversions. You can easily send mass messages using broadcast and can compare the performance as well. You can also involve automation and sequences, which lets you send certain messages in sequences at certain intervals of time. You can also add a rule, that makes a certain action happen on the occurrence of an event. If we talk about what Growth tools are offered by platforms then Instagram and Facebook it offer one-time and recurring notifications, connection of an ad via chatbot, automation of replies of comments, Ref URLs for specific chat automation, and much more. For WhatsApp – you can start with specific types of messages, it provides all types of marketing possibilities required for a chatbot. Now if we talk about Integrations it has direct integration with platforms such as Zapier, Google Sheets, Hubspot, MailChimp, and many others. It also offers third-party integrations as well.

Bottom line

So in conclusion, we would like to say that, it can be a great platform to create chatbots for your website and social media platforms for better engagement with visitors. The platform has a sleek interface that lets you manage all scenarios very easily, you can organize and manage the contacts and their conversion effortlessly. So, you should give a try, to this platform if you are going to make a chatbot for your online business.

Access the Vast Library of Media with Pond5

For various content of storytelling, websites, flyers, newsletters, brochures, and many more, you must require stock photos, footage, and sound effects. It is challenging to find royalty-free stock for the projects and sometimes you may not have sufficient time to create your own. So, there are some websites that can help you in this scenario, as those offer stock in free and premium versions. Today let’s discuss one of those websites that can help you. The website is Pond5. Pond5 is a top stock creatives provider whether images, videos, voices, sound effects, footage, and more. It is a vast online marketplace, which provides high-quality and royalty-free stock media.

Reasons for choosing Pond5

There are several reasons, which will persuade you to choose Pond5 over other alternatives present in the market. Extensive Media Library: – It provides you with millions of digital assets that you can use in your projects which makes you cost-savvy and effective. In this vast selection, you can easily find whatever you are looking for. Affordability: – It provides various licensing options so every creator can inculcate high-quality content in their projects. Without worrying about the recurrence of fees you can purchase media due royalty-free licensing structure. High-quality content: – Sometimes, when there is less cost, the quality of content is reduced, but on this platform, there is no such case, as its media undergoes through rigorous quality control process, so only high quality must be available to its users. To navigate the platform easily, it provides search filters, so that you can easily find what you are looking for in just a few clicks. It also offers advanced filtering options such as resolution, duration, color, and more which helps to narrow down the search and lets you find perfect media easily and quickly.

Media Offered by Pond5: –

If you are searching for various video clips for your projects such as films, presentations, and other digital content, the platform gives access to high-quality video clips, from which you can choose. These footage are available across various categories such as nature, time-lapse, and more in various resolutions such as HD, 4K, and 8K. Several professionals such as filmmakers, content creators, and business professionals are using these media. The platform also offers royalty-free music tracks which can be used as per requirements. You can browse various tracks available across multiple genres, moods, and styles. You can use as much as track you want, with the help of a royalty-free license. You can also use advanced search filters to find the perfect track, you can easily include any track without copyright concerns. It also provides HD, royalty-free images for your creative projects across various categories such as nature, people, abstract art, technology, and more. It also provides advanced search filters to refine your results on the basis of resolution, orientation, and style. This collection is ideal for designers, marketers, and content creators who want to upgrade their work in convenient and cost-effective way.

Beyond these, it offers other media such as After Effects, Sound Effects, and Illustrations.

Conclusion

While wrapping for discussion, we would like to state that, Pond5 can be a one-stop solution, if you are looking for various media whether footage, music, images, or sound effects to give a polished effect to your projects. The platform has a sleek and easy-to-use interface with various advanced search filters and flexible royalty-free licensing, making it a great choice for people present in the market. It offers media with fine quality, in HD, 4K, and 8K resolutions and affordable pricing works like the cherry on the cake. Every time, when any visitor visits the platform, it ensures that users have access to premium content while staying within budget.

Smooth Customer Support’s operation with HelpDesk

Managing various customer queries whether it is post-purchase or pre-purchase is becoming difficult day by day with the increase in sales, and the cherry on the cake is the availability of an online medium to submit the requests or queries, earlier people have to visit customer care centers with products or need to call in centers to solve their issue, but due to availability of internet people can enquire or submit their request from their comfort. So, addressing all the queries becomes difficult and where the need for software arises, so introducing HelpDesk- which is the strong IT service desk software designed to help businesses manage customer inquiries effectively. Due to its easy-to-use interface, powerful automation tools, and AI-driven features, it became sensational in the market, so it is trusted by 7000+ customer success experts. It is established with the vision of simplifying the difficulties of customer support, empowering the team to furnish instant and effective solutions.

Let’s see various features of HelpDesk: –

Ticket Management – This is the core function of HelpDesk, you can handle requests in a more organized way, and you can easily create, track, and resolve support tickets. You can easily categorize, prioritize, and assign the tickets to appropriate team members. It can be integrated with various channels like email, web forms, and social media so that all customers’ inquiries can be captured and addressed. You can easily track the status of each ticket and retrieve the past tickets so that long-term solutions can be improved. Automation – This feature allows you to automate repetitive tasks, thus you can save time and reduce manual work and your employees can focus on more complex issues. You can set the workflow to automate route tickets to the right department based on prearranged rules or to send follow-up emails at regular intervals. It will lead to an increase in business processes, efficiency, and consistency.

Now your executives can instantly answer frequently asked questions using canned responses and tickets can be swiftly updated with typical actions applied via macros. Team Collaboration tools: Effective customer support requires great teamwork, and HelpDesk has various features such as collision detection, internal notes, team assignments, and more. Through these features, your team’s efficiency will increase such better communication for important information, reduce duplicity of work on the same tickets, and allotment of the right ticket to the right personnel. This will ensure complete and coordinated customer support without getting an impact from the location of the employees. Analytics and Reporting: – Through the powerful tools of HelpDesk you can easily track your business performance and can also identify the areas of improvement. You can trace the various metrics such as response times, resolution times, customer satisfaction, and ticket volume trends and can get valuable insights into the support operations.

Besides all these, there are several other features as well such as high-end security, personalization, multichannel support, and AI integration which allows you to make your business’s customer support more resourceful, and efficient.

Now let’s see the pricing model designed to support your business: –

HelpDesk offers a 14-day free trial so that you can analyze and explore its features and ensure that HelpDesk is the right fit for your business. So it offers two plans, one is the Team Plan– which can be billed annually or monthly, it includes core features such as ticket management, automation, AI integration, team management tools, real-time progress reporting, visual builders for email templates and more and the other one is the Enterprise plan– it is fully personalized plan to fulfill your complex needs, therefore pricing of this plan based on your requirements, and it also includes advance features such as increased security, dedicated customer support and more customization options.

Conclusion: –

In today’s time, online business depends upon effective customer support, which can solve the users’ queries promptly, therefore it is important to have such software that can help you to provide top-notch customer services, so HelpDesk can be that software, as with its cutting-edge technology, intuitive design, it streamlines the hassle – customer interactions, so that the businesses can deliver instant, effective, and compassionate responses. As a business, you are more dedicated to the boost of customer satisfaction and loyalty. It helps you to harvest stronger relationships and drive your business towards a new height of success.

Yearly Archives: 2024