ChatBots are becoming the new trend for businesses, as they solve the various queries of visitors on the platform. Earlier when there was no automation, companies needed to put much effort into queries and after all the whole there were some cases when the team was not available, miscommunication between both, monotonous tasks for the team, and many others. To solve all these issues now we have chatbots, which streamline the whole interaction process so that companies can respond promptly, manage leads more efficiently, or can give personalized experiences to visitors. It also reduces the recurrence of repetitive monotonous tasks, as now you can easily automate that part of chat. So, today we are going to discuss a platform, that lets you create a chatbot and automate the conversation process to get more results. ManyChat is a cloud-based conversational AI platform that is crafted to help businesses in the automation of conversations across social media platforms and text messaging. User-friendliness and extensive features make the platform accessible for every business so that they can easily build meaningful relationships with customers and drive conversions from conversational marketing.

Features of ManyChat: –

The platform offers various various features to make chatbots such as drag and drop builder for designs. You can easily create automatic replies for various channel’s customers. For building a customer database you can collect contact data from customers in one tap. It also gives you a feature to directly converse with customers as per the requirement after pausing the automation. It also provides various tags to organize the contacts and optimize conversion. It also allows you to do A/B testing by managing different messaging flows to understand the effectiveness of the campaign in terms of conversion. It also allows you to integrate with various e-commerce software such as WooCommerce so that you can easily manage the orders and offer personalized experiences to the customers. To provide detailed analytics of the campaign it provides insights and helps in tracking various metrics such as customer behavior and campaign success.

Pricing Plans Offered by ManyChat: –

So if we talk about the plan offered by ManyChat, then there are two models paid and free. The free plan is ideal for those who want to give it a try, it comes with the basic features to engage up to 1,000 contacts. It gives you access to Instagram Direct Messages, Facebook Messenger, and WhatsApp. Automated Conversations, basic growth tools to acquire more leads, and 10 customer tags are included. The paid model has two plans one is Pro and the other one is Elite. Pro Plan includes all the features of a free plan, plus engagement with unlimited contacts, unlimited Growth tools, advanced campaign composition, optimization of performance, integration with other tools, watermark-free work, and anytime email support. In addition to channel access of the free plan, it provides access to some other channels which include SMS text messaging, and Email. This plan is ideal for growing businesses. The other plan is Elite. You can customize this plan as per your requirements. It gives you access to various channels such as Instagram, Facebook Messenger, WhatsApp, SMS Text Messaging, and Email. In addition to the benefits of Pro Plan, it provides other benefits such as strategy recommendations, dedicated onboarding for the whole team, priority customer support, a dedicated resource to provide expertise to achieve the goals, and access to expert-crafted automation.

Services offered by ManyChat: –

Various channels, integration, and live chat are offered by ManyChat. In chatbot, using Inbox you can easily hand over the conversion to your team, it also provides a Pro version, which comes with extra features like agent chat analytics, creation of groups, and auto-assign of conversations. It provides various channels on which you can use your chatbot such as Facebook Messenger, Instagram, WhatsApp, and text. You can easily create an omnichannel environment for a better customer experience, additionally, you can merge many contacts across various channels to reduce the time and effort. It also provides growth tools to drive more traffic and ultimately conversions. You can easily send mass messages using broadcast and can compare the performance as well. You can also involve automation and sequences, which lets you send certain messages in sequences at certain intervals of time. You can also add a rule, that makes a certain action happen on the occurrence of an event. If we talk about what Growth tools are offered by platforms then Instagram and Facebook it offer one-time and recurring notifications, connection of an ad via chatbot, automation of replies of comments, Ref URLs for specific chat automation, and much more. For WhatsApp – you can start with specific types of messages, it provides all types of marketing possibilities required for a chatbot. Now if we talk about Integrations it has direct integration with platforms such as Zapier, Google Sheets, Hubspot, MailChimp, and many others. It also offers third-party integrations as well.

Bottom line

So in conclusion, we would like to say that, it can be a great platform to create chatbots for your website and social media platforms for better engagement with visitors. The platform has a sleek interface that lets you manage all scenarios very easily, you can organize and manage the contacts and their conversion effortlessly. So, you should give a try, to this platform if you are going to make a chatbot for your online business.