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Smooth Customer Support’s operation with HelpDesk

Managing various customer queries whether it is post-purchase or pre-purchase is becoming difficult day by day with the increase in sales, and the cherry on the cake is the availability of an online medium to submit the requests or queries, earlier people have to visit customer care centers with products or need to call in centers to solve their issue, but due to availability of internet people can enquire or submit their request from their comfort. So, addressing all the queries becomes difficult and where the need for software arises, so introducing HelpDesk- which is the strong IT service desk software designed to help businesses manage customer inquiries effectively. Due to its easy-to-use interface, powerful automation tools, and AI-driven features, it became sensational in the market, so it is trusted by 7000+ customer success experts. It is established with the vision of simplifying the difficulties of customer support, empowering the team to furnish instant and effective solutions.

Let’s see various features of HelpDesk: –

Ticket Management – This is the core function of HelpDesk, you can handle requests in a more organized way, and you can easily create, track, and resolve support tickets. You can easily categorize, prioritize, and assign the tickets to appropriate team members. It can be integrated with various channels like email, web forms, and social media so that all customers’ inquiries can be captured and addressed. You can easily track the status of each ticket and retrieve the past tickets so that long-term solutions can be improved. Automation – This feature allows you to automate repetitive tasks, thus you can save time and reduce manual work and your employees can focus on more complex issues. You can set the workflow to automate route tickets to the right department based on prearranged rules or to send follow-up emails at regular intervals. It will lead to an increase in business processes, efficiency, and consistency.

Now your executives can instantly answer frequently asked questions using canned responses and tickets can be swiftly updated with typical actions applied via macros. Team Collaboration tools: Effective customer support requires great teamwork, and HelpDesk has various features such as collision detection, internal notes, team assignments, and more. Through these features, your team’s efficiency will increase such better communication for important information, reduce duplicity of work on the same tickets, and allotment of the right ticket to the right personnel. This will ensure complete and coordinated customer support without getting an impact from the location of the employees. Analytics and Reporting: – Through the powerful tools of HelpDesk you can easily track your business performance and can also identify the areas of improvement. You can trace the various metrics such as response times, resolution times, customer satisfaction, and ticket volume trends and can get valuable insights into the support operations.

Besides all these, there are several other features as well such as high-end security, personalization, multichannel support, and AI integration which allows you to make your business’s customer support more resourceful, and efficient.

Now let’s see the pricing model designed to support your business: –

HelpDesk offers a 14-day free trial so that you can analyze and explore its features and ensure that HelpDesk is the right fit for your business. So it offers two plans, one is the Team Plan– which can be billed annually or monthly, it includes core features such as ticket management, automation, AI integration, team management tools, real-time progress reporting, visual builders for email templates and more and the other one is the Enterprise plan– it is fully personalized plan to fulfill your complex needs, therefore pricing of this plan based on your requirements, and it also includes advance features such as increased security, dedicated customer support and more customization options.

Conclusion: –

In today’s time, online business depends upon effective customer support, which can solve the users’ queries promptly, therefore it is important to have such software that can help you to provide top-notch customer services, so HelpDesk can be that software, as with its cutting-edge technology, intuitive design, it streamlines the hassle – customer interactions, so that the businesses can deliver instant, effective, and compassionate responses. As a business, you are more dedicated to the boost of customer satisfaction and loyalty. It helps you to harvest stronger relationships and drive your business towards a new height of success.

Uphold – An Online Multi-Asset Trading Platform

Uphold, a digital multi-asset trading platform, Currently is operating in 184+ countries with 250+ digital currencies. Uphold has facilitated transactions worth over $4 billion since it launched. Uphold provides a worldwide financial services platform as a multi-asset digital money platform. It incorporates a number of functions, including internet brokerage, forex trading, and cryptocurrency exchange. With the goal of ensuring that everyone has access to financial services in the future, the platform allows users to trade directly between asset classes with embedded payments. Uphold’s USP is Anything to Anything, which means trade between any asset in one single click. The platform was originally known as bitreserve, but eventually Uphold became the official name of the platform.

Availability of an ample range of cryptocurrencies, trading of fiat currency and precious metals, easy account setup with less deposit minimum, and no withdrawal fees in most regions are some key advantages of Uphold.

Let’s see some key features of Uphold as well: –

Multi-asset trading platform – Along with crypto-currencies, it empowers its users to trade in other assets such as fiat or precious metals like gold, silver, and platinum. It also offers equities, traders can trade in equities as well. Easy to use: To sign up you just need to enter basic details such as email, country, and nationality. One government-issued photo is also required to verify your identity and you are with the signup process, it is just simple and quick. To make investments you need to link bank A/C or debit/credit cards. On other platforms, you have to add money to accounts to make investments, but here you do not need to do so, you can directly make payments using the linked payment method.

Security: – Security is an important factor for such online trading platforms. Uphold claims to host audits and penetration tests periodically, as they use advanced encryption and multi-layered defense systems to protect data from cyber-attacks. Uphold provides two-factor authentication and it also verifies your identity before permitting you to start the trade. Rewards: – A mechanism called staking is used by some cryptocurrencies to enable users to contribute their tokens to the blockchain’s operation and verification. You receive additional tokens as a reward for doing this, but you also lock up your crypto-currency for a predetermined amount of time. It gives an opportunity to US users to do so. Uphold Card: – Mastercard crypto reward card is offered by the platform. By using this a trader can spend his cryptos, metals, or investments. A certain % of cashback is also available while trading through this card.

Services offered by Uphold: –

Crypto-Currencies: – Along with this platform the management of crypto-currencies will become easier, as it emphasizes security and accessibility. It provides trading for several cryptocurrencies such as Bitcoin, and Ethereum, additionally, it also gives a choice to convert cryptocurrency holdings into fiat currencies like USD and EUR to users. Users who own cryptocurrencies can earn interest on their holdings through a variety of lending programs. Metals: – As this gives seamless and effortless connectivity with buyers and sellers. So, users can buy, hold, and trade various metals such as Gold, Silver, Platinum, and Palladium on Uphold in just a few clicks. You just need to sign up with an account, followed by entering various personal information such as email ID, and phone number, and verify your identity with an ID document and photo. Upon verification, you can start the trade by entering the funding source, the metal you want to trade, and the amount, the calculation will be done by Uphold for you.

Stable Coins: – Stablecoins are a particular type of cryptocurrency whose value is pegged to another asset, such as fiat currency, or gold to keep the prices stable. Tether (USDT), True USD (TUSD), USD coins (USDC), Universal US Dollar (UPUSD), and Universal Euro (UPEUR) are some top stablecoins. It is a significant substitute for volatile cryptocurrencies and can be utilized in various blockchain-based financial services. On Uphold, users can buy directly (via fiat money) or can trade in pairs with another crypto. Users have the facility of seven different stablecoins options and transfers between any other crypto, fiat, utility token, or metals in seconds. National Currency: – Uphold had extensive options of currencies, in addition to popular cryptocurrencies like Bitcoin, and Ethereum along with traditional fiat currencies like USD, EUR, and GBP. Through Uphold’s platform, users may explore the wide range of alternatives available for managing their digital assets and carrying out transactions. Uphold gives the options to its users to buy in small amounts or to make a quick change from one currency to another.

Be more innovative with Kittl

Kittl is a browser-based template designer launched in 2020 and possesses thousands of editable templates with various features. Kittl has received huge recognition in a shorter duration from the creators due to its affordability. Kittl is designed in such a way that it is beginner-friendly, you can create your designs easily even if you do not possess any prior experience. Kittl makes you eligible to make stunning designs as it provides a more intuitive design platform.

Kittl gives a variety of tools like shape tools, image editing, texting editing, extensive library of design templates, which allows designers to add and move design elements whenever they require. Easy to use, affordable, extensive library, and beginner-friendly are some key benefits of Kittl.

Let’s discuss some features of Kittl: –

AI features:- AI is influencing the design world, so it is becoming difficult to differentiate between AI-created images and images created by humans. Kittl has various AI tools such as background removal tools, quote generator, logo generator, and more, which give various features to create designs from scratch. Kittl gives AI credits to design the images, volume of these credits depends upon the plan you are using. Text Effects: Text effects are an important factor in making creative visuals more appealing. Kittl provides advanced text effects compared to its competitors. It gives various options to customize the text. Designers can play with fonts, transformations, and other effects. Graphics Comparison: -To create beautiful designs, Kittl offers a diverse library of graphic elements. Yes, the number of graphics is but Kittl did not compromise on the quality of graphics and design elements. It offers a variety of premium and professional-grade graphics that are appropriate for tricky design projects.

Print on Demand (POD): – It is a considerable way for designers to earn extra money from the designs. Kittl has a great feature, to let the designers sell their work. Not only does Kittl offer a library of designs and resources for use, but it has also greatly simplified the print-on-demand process for numerous designers. Kittl has a feature of print-on-demand offerings. To send the design to a third-party printer, you can save it as high-quality vector graphics. Pricing Plans: – Kittl has a distinct and unique plan. Kittl has two models free and paid. The free plan is limited to certain features. Pro Plans allows you to download high-resolution vectors for up to 50 projects. You have two billing options monthly and yearly, which you can select as per your needs. Expert Plan gives you the permission to access unlimited projects, and more storage space than a pro account, it is especially for professionals who want to work without any restrictions. Business Plan – In addition to an expert plan, you can add 5 users to one account, and you will have branding and team features with customer support.

Conclusion

While wrapping up today’s discussion, I want to say that Kittl has become a marvelous platform for designers and creatives as it provides a wide array of tools to make the designing process simple and effective. It provides an easy-to-use interface, and an extensive library of templates, fonts, and design elements regardless if you are a skilled professional or an amateur. Its strength of creativity and innovation can be visible in continuous updates and enhancements. With vigorous customer support and an energetic community of users, it always tries to meet the expectations of its users. Kittl can be an ultimate resource for blending convenience with professional-grade capabilities to change ideas into stunning visuals.

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