Whether you are running an e-commerce platform, providing any services, or giving any insights or ideas on any concept on the internet via a website you need to have live chat support in case of any problem or to smooth the user experience, consumers who visit your website need real-time engagement with you in case of any query, so you must be ahead of them to become unique in their eyes. Introducing LiveChat – a leading customer support provider that enhances customer engagement and smooth communication. LiveChat was established in 2002 as SaaS (Software as a service), to fulfill the needs of different industries such as e-commerce, travel, finance, and more so that businesses can give quick and efficient replies to their customers.

It provides a chat widget that you can embed into your website, and it will be visible to your users as a small chat box its other element is an agent application which is used by employees to answer the queries of the customers, it is enhanced with the user-interface tools which one on one communication easier. Mainly there are two ways of beginning the communication. One is passive in which communication is started by a website visitor by tapping the icon, and the other one is active communication in which communication is initially started by an agent or automatically after meeting certain criteria.

Now let’s glance at the various features of LiveChat: –

Chat Tools: – You will get various options such as real-time communication with visitors, filtering and managing conversation through chat tags, faster responses through chat sneak-peek, predefined or pre-designed answers to some common questions, text with rich media, and file sharing. Chat Widget Customization- You can customize the appearance of the widget to be identical to the branding side, with the help of changes in colors, themes, and position. You can enable your widget for multilingual communication as it is supported by LiveChat. Customer engagement: – You can engage your customers by visitor tracking, sending chat invites based on visitors’ behavior, and collecting feedback from customers after the chat, which helps in identifying the areas of improvement. Reports and Analytics: – You can analyze detailed reports on the basis of various metrics, such as chat volume, customer satisfaction score and more, which helps you to monitor performance and make decisions, you can also evaluate agent performance and track sales and conversions, and can develop an understanding as per data available, which can help you to make ultimately data-driven decisions. Security: – LiveChat provides high-quality standards for data security such as all the data exchanged is encrypted, and compliance with GDPR rules and regulations which helps you to manage the data as per legal norms, for the healthcare sector it complies with HIPAA rules, to handle sensitive patient information.

Other than these ones, it also has other features as well, like sales and commerce, team management, live chat APIs, and messaging channels.

Pricing Plans offered by LiveChat: –

LiveChat offers plans at four stages, and all these plans can be billed annually or monthly, with a 14-day free trial policy. Starter Plan – suitable for small businesses as it has basic chat features, a ticketing system, data security, and a 60-day chat history. Team Plan – All inclusive of Starter plan, plus chat routing, advanced reporting, integrations, and 1-year chat history. Business Plan – It includes all the benefits of a team plan plus HIPAA compliance, agent groups, a work scheduler, and a 2-year chat history. Enterprise Plan – It comes with custom pricing and includes all the features of a business plan plus a committed account manager, product training, and customized solutions to meet the needs.

Conclusion: –

In the end, I would like to say that LiveChat is a resourceful customer service platform, which is developed to boost sales and sales for businesses of all sizes across various communication channels. It empowers companies to automate up to 80% of customer interactions, allowing support agents to handle more complex issues. With vigorous reporting tools, you can easily track performance metrics and make data-driven decisions. Its amazing features such as real-time chat, automated responses, and detailed analytics strengthen businesses to increase customer engagement and straightforward support processes.